Refund Policy

Our Commitment to Satisfaction

At livelarq.it.com, your satisfaction is our top priority. We stand behind the quality and authenticity of every LARQ product we sell. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to make the return process as simple and stress-free as possible.

60-Day Return Window

You may return any item purchased from livelarq.it.com within 60 days from the date of delivery. This extended return period gives you plenty of time to try your LARQ self-cleaning water bottle and decide if it is right for you. If you are not fully satisfied, simply initiate a return within the 60-day window, and we will guide you through the process.

Conditions for Returns

To be eligible for a full refund, returned items must meet the following conditions:
- The product must be in its original condition, unused or lightly tested
- All original packaging, accessories, and documentation should be included
- The product must not show signs of intentional damage or misuse
- Return must be initiated within 60 days of delivery

We reserve the right to refuse a refund if the returned item does not meet these conditions. In such cases, we will contact you to arrange for the product to be returned to you at your expense.

Free Return Shipping

Returning an item to livelarq.it.com costs you nothing. We provide free return shipping on all eligible returns within the 60-day window. Simply contact our support team at support@livelarq.it.com, and we will provide you with a prepaid return shipping label and instructions.

Please note that customers are responsible for ensuring the item is properly packaged and protected during return transit. We recommend using the original packaging whenever possible.

Refund Processing Timeline

Once your returned item is received and inspected at our facility, we will process your refund within 5–10 business days. The timeline is as follows:
1. Item returned: You ship the item back using our prepaid return label
2. Item received and inspected: Our team reviews the returned product (1–2 business days upon arrival)
3. Refund initiated: We process the refund to your original payment method (5–10 business days)
4. Funds available: Depending on your payment provider, funds may take an additional 1–5 business days to appear in your account

We will notify you via email at each stage of the refund process so you always know where things stand.

Non-Refundable Items

While we offer returns on most products, the following items are not eligible for refund:
- Gift cards purchased through livelarq.it.com
- Products that have been modified, damaged through misuse, or not returned in their original condition
- Items returned after the 60-day window (subject to case-by-case review)

How to Initiate a Return

Starting a return is easy:
1. Email us at support@livelarq.it.com with your order number and reason for return
2. Our team will respond within 24 hours with a prepaid return shipping label
3. Pack the item securely in its original packaging
4. Attach the return label and drop off at the designated carrier location
5. Once received, your refund will be processed within 5–10 business days

Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost. For size or preference exchanges, we recommend returning the unwanted item for a refund and placing a new order for the desired product. This ensures the fastest possible turnaround.

Late or Missing Refunds

If you have not received your refund within 15 business days after returning your item, please check with your bank or payment provider first, as processing times may vary. If the issue persists, contact us at support@livelarq.it.com, and we will investigate immediately.

Contact Us

For any questions about our Refund Policy or to initiate a return, please contact:
- Email: support@livelarq.it.com

Visit livelarq.it.com for more information on our products and policies.